What do you exactly mean with Premium support?

Premium support means that you have priority when it is very busy. Generally, we respond within 24 hours, often much sooner. In the weekend, support is closed except in special circumstances. We understand that you want to move forward so we won't let you wait. That is our pledge to you. If you go to www.footprintaddons.com, where we sell the joomla version of this plugin, you will see some testimonials of customers who experienced Premium Support. We want you to be happy, period.