FAQ Category: Frequently asked questions

When Flash is deprecated, what happens with RTMP?

RTMP will not  work without Flash, but if you have set a HTML5 fallback, the player gracefully serves the progressive download version instead. The only danger could be that later versions of JW Player might flip on the …

Is there a Joomla version of S3Media Stream?

Yes, there is. Have a look here: http://www.footprintaddons.com The extension for Joomla is somewhat different. It ships now with JW Player 7.

Can I upgrade from S3Media Stream regular to Enterprise?

No, S3Media Stream Enterprise is a separate plugin not compatible with S3Media Stream (regular) since it is rewritten from scratch. Too many features in JW Player have changed since version 6. Additional info: You cannot use both plugins …

Does S3Media Stream support HLS adaptive streaming?

Yes, you can (with S3Media Stream Enterprise with a paid JW Player license). Note: HLS adaptive streaming can only be embedded with a public web distribution because it makes use of various playlists to serve different bandwidth versions depending on …

What is the difference between S3Media Stream and S3Media Stream Enterprise?

S3Media Stream regular does not require a yearly renewal for the JW Player license, instead a one-time license is required since the plugin ships with JWplayer 5.10 commercial, whereas S3Media Stream Enterprise ships with JWplayer 7.x, requiring either …

Is the license key for JW PLayer included?

No, S3Media Stream Enterprise ships currently with JW Player  8, for which a separate JW Player license key needs to be obtained at the JW Player site. Note: older license keys are not compatible with this version.

Can I display more than 1 video or audio on a page?

Yes, you can place more then one video on a page or post, with the exception of 360 VR video because at this time of writing, when you activate two 360 video’s on the same page and you …

Video does not play before full download

When your video or audio refuses to play before full download in progressive download, it usually means the index is at the end of the file. Converting the videos with HandBrake should remedy the problem, selecting the “Optimize …

For protected download links, which files types are supported?

All file types can be downloaded: PDF, doc, xls, exe, mov, zip, txt, etc…Executables may generate a warning in some browsers, depending on the antivirus settings of the customer’s browser. Mobiles have restrictions on file types also.

Do I need to set different formats for mobiles and Web?

Depends on the protocol you use. The video industry and mobile landscape changes all the time. For HLS, MPEG-DASH and RTMP streaming, it is recommended to have a fallback with a MP4 – H264 video codec and AAC …

Is S3Media Stream HTML5 compatible?

Yes. Version 8 ships with a fully fledged HTML5 player. Subtitles, poster images and watermarks work on most mobile devices. Version 7 and lower are partially HTML5 compatible, supporting private RTMP streaming via Flash with a HTML5 fallback …

Does S3Media Stream support membership systems?

Yes, most membership plugins work with S3Media Stream. As long as they allow you to work with posts and pages, it should work. We tested with DAP and S2Member without problems.

Does the plugin support 64bit browsers?

Yes, all major browsers Google Chrome, IExplorer, Firefox, Safari and Opera, in 32bit and 64bit are supported.

Can I play Youtube videos or from other sources?

In version 8, support for YouTube is discontinued. Version 7 supports YouTube. All version support external videos. You can even mix various sources in one playlist. Vimeo videos are not possible as they use expiring URLs themselves. But …

How do I sign up for S3/CloudFront account?

It is really simple to sign up. The only thing you need is an email address and a valid credit card. You won’t be charged any money upfront, you pay as you go along. The pricing is very …

What do you exactly mean with Premium support?

Premium support means that you have priority when it is very busy. Generally, we respond within 24 hours, often much sooner. In the weekend, support is closed except in special circumstances. We understand that you want to move …

Can the plugin restrict playback via a fixed IP address only?

This is not regulated by the plugin but rather in your CloudFront account. CloudFront will automatically detect if an IP address has been set and check the plugin request against it. If the plugin requesting a video or …

Can I adapt the plugin myself?

You are free to adapt the plugin for your personal use. We ask you not to remove the credit notices in the files. You cannot claim our work as your own and you are asked to add an …

Is the source code encrypted?

No, it is not encrypted because that would be a childish act. You should have the option to adapt the plugin yourself to suit your needs and any WordPress plugin that encrypts its source code is in violation …

I don’t like the way the plugin works, can I get a refund?

It is better to ask questions about the plugin upfront, of course. But you can get a refund within 30 days of the purchase. We do require a detailed reason why you do not like it and if …

Can we hire you to make fundamental custom changes?

Yes, you can. We will give you a quote in that case. Please keep in mind that the minimal charge will be $300.00 USD.

Can we ask for custom changes?

Yes, you can. If it is not too much work, and if it is a feature that is worthwhile as an update, we don’t even charge it. Example: a customers asked to set the bucket in such a …

Can I sell this plugin or give it away?

No, you cannot sell it, but we are working on an affiliate program. If you are interested, contact us. You are not allowed to pass on the plugin to third parties. The license becomes automatically void when you …

Can I use this plugin on more then one site?

Yes, you can use S3Media Stream on any of your own sites. However, we give no support for your friend’s of client’s sites. Web developers can get a special discount. Contact us in that case. As for the …