AWS intervention request S3Media Stream

What we need from you:

In order to tweak things in your AWS account in case of trouble, we need the login details of your  AWS account and preferably a test video/audio page with security="no" in the shortcode so that we can check the link information. Please use the contact form at the end of this page.

Note that only valid license holders of S3Media Stream get this service for free as it is included in the Premium support package. Also, if you want us to set up your AWS account from scratch, we have a separate service for this (paid). See HLS adaptive streaming service .

Users of the free plugins, like S3Media LinkSafe Lite, will be charged 25 euros via a PayPal invoice. In that case go to the AWS intervention request S3Media LinkSafe Lite.

Support request